Privacy Policy

At bw52m, we are deeply committed to protecting the privacy and personal information of every player who visits or registers on our platform. This Privacy Policy explains in clear, transparent terms what information we collect, why we collect it, how it is used, and the rights you hold as a user of bw52m — Bangladesh's trusted online casino and cricket betting destination.

By accessing or using bw52m, you agree to the practices described in this Privacy Policy. We encourage you to read this document carefully. If you have any questions or concerns, you may contact our support team at any time via the email address provided at the end of this page.

1. Information We Collect

To provide you with a personalised, safe, and reliable gaming experience, bw52m collects certain categories of information. Below is a transparent breakdown of what we gather and how it reaches us.

Information You Provide Directly

• Full name, date of birth, and nationality (required for account registration and age verification to confirm you are 21 years of age or older)
• Contact details including mobile number and email address (used for account security, notifications, and support communication)
• Payment details such as bKash account number, Nagad account number, Rocket number, or bank reference numbers needed to process deposits and withdrawals
• Identity verification documents (such as National ID or passport) when required for KYC compliance

Information Collected Automatically

• Device information including IP address, browser type, operating system, and screen resolution — used for fraud prevention and platform optimisation
• Session activity logs including pages visited, games played, bet amounts, and time on site — used to improve user experience and detect irregular activity
• Cookie and tracking data as described in the Cookies section below

2. How We Use Your Information

bw52m uses the information collected solely for legitimate operational and service-delivery purposes. Specifically, your data may be used to:

• Create and manage your bw52m player account, including identity verification to confirm you meet the 21+ age requirement
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard in Bangladeshi Taka (৳)
• Deliver personalised bonus offers, daily promotions, and game recommendations tailored to your playing history
• Ensure platform security, prevent fraudulent activity, and enforce responsible gaming controls
• Communicate with you regarding account updates, transaction confirmations, promotional news (where you have opted in), and important service notices
• Comply with applicable legal requirements, including anti-money laundering (AML) and know-your-customer (KYC) obligations

We will not use your data for any purpose beyond what is described in this policy without first notifying you and, where required, obtaining your explicit consent.

3. Sharing of Your Information

bw52m does not sell, lease, or trade your personal information. However, limited and strictly controlled sharing may occur in the following circumstances:

• Payment processors and financial partners (such as bKash, Nagad, and banking partners) strictly for the purpose of executing your financial transactions
• Game technology providers (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming) who operate within bw52m's secure gaming environment under confidentiality agreements
• Regulatory and law enforcement authorities when we are legally required to disclose information, including under valid court orders or government investigations

4. Cookies and Tracking Technologies

bw52m uses cookies and similar tracking technologies to enhance platform functionality and your overall user experience. The types of cookies we deploy include:

• Essential cookies — strictly required for the platform to function correctly, including session management, login state, and navigation. These cannot be disabled.
• Analytical cookies — used to understand how players interact with bw52m (pages visited, time spent, errors encountered) so we can improve our service quality.
• Preference cookies — used to remember your language settings, display preferences, and other personalisation choices across sessions.

You may disable non-essential cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality and performance of certain features on bw52m.

5. Data Retention

bw52m retains your personal data only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy. For active accounts, data is retained for the duration of your player relationship with us. Upon account closure, we retain certain transactional and identity records for a minimum period as required by applicable financial compliance and anti-money laundering regulations.

Once the retention period has expired and there is no legal reason to continue storing your data, we securely delete or anonymise it in accordance with our internal data disposal procedures.

6. Data Security

bw52m implements industry-standard technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL encryption on all data transmissions, secure server infrastructure, access controls limiting data visibility to authorised personnel only, and routine security audits.

While we take every reasonable precaution, no online platform can guarantee absolute security against all potential threats. We encourage players to use strong, unique passwords for their bw52m accounts and to never share login credentials with any third party.

7. Your Rights as a User

As a registered player on bw52m, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team at the email address listed below.

• Right of Access — request a copy of all personal data we hold about you
• Right to Rectification — ask us to correct any inaccurate or outdated information in your profile
• Right to Erasure — request deletion of your personal data, subject to legal retention obligations
• Right to Restrict Processing — ask us to limit how we use your data in certain circumstances
• Right to Object — object to us processing your data for marketing or profiling purposes

We aim to respond to all valid data rights requests within 30 days of receipt. In complex cases, this may be extended by a further 30 days, and we will notify you accordingly.

8. Third-Party Services and Links

bw52m integrates with several trusted third-party service providers to deliver a complete gaming experience — including game studios such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi, and payment platforms including bKash, Nagad, Rocket, and Upay. Each of these providers maintains its own privacy practices, and their handling of any data shared with them is governed by their respective privacy policies.

bw52m is not responsible for the privacy practices or content of third-party platforms. We recommend reviewing the privacy policies of any third-party service you interact with in connection with our platform.

9. Children's Privacy and Age Verification

bw52m is strictly an adult platform. Our services are intended only for individuals who are 21 years of age or older. We do not knowingly collect, process, or retain personal data belonging to individuals under 21. All new accounts undergo age verification as part of the registration and KYC process.

10. Changes to This Privacy Policy

bw52m reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When material changes are made, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification.

Your continued use of bw52m following the posting of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the way bw52m handles your personal data, our dedicated support team is available to assist you.

You can reach us by email at: [email protected]

Our support team operates around the clock and aims to respond to all privacy-related enquiries within 2 business days. We are committed to resolving your concerns promptly and transparently.